Frequently Asked Question

Notices from Deskworks are being rejected
Last Updated 6 months ago

Email servers are becoming more and more secure. We provide an email server that sends out your Deskworks notifications, typically from an email address that's hosted from your domain. To ensure that Deskworks notifications aren't rejected, add the Deskworks email server to the SPF record for your domain. (Your IT people or the people who manage your email account will do this.)

BE SURE THEY ADD THIS TO YOUR EXISTING RECORD. DO NOT ADD AS A SEPARATE RECORD, OR EMAILS WILL GO TO SPAM.

Instructions for IT Professionals:

Please add the following fragment to our existing spf record:

 include:mailserver.satellitedeskworks.com

If you do not have an existing spf record, use the following:

v=spf1 a mx include:mailserver.satellitedeskworks.com ~all

_____________________________________________

Instructions for Non-IT Professionals:

Step by Step Instructions:
1) Identify the domain you are using for sending emails from Deskworks:
In Deskworks, go to SETUP>SYSTEM EMAILS. Your domain is after "@".

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2) You can see (and check!) the spf record for your domain at https://mxtoolbox.com/spf.aspx

It will look like this (and show in green) when it passes:

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If the record shows in red, there is an error. You should give this information to your email manager or IT Professional to correct. THIS MUST BE CORRECTED BEFORE YOU CAN CONTINUE.

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3) If your record shows in green (and is correct), copy it. Open https://vamsoft.com/support/tools/spf-syntax-validator and paste the copied SPF record into the SPF policy field. Then add:

include:mailserver.satellitedeskworks.com

It will look like this when you enter it, if it passes:

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4) Go to your domain provider, (Ex: GoDaddy) and select the correct domain.

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5) Find and click on "Manage DNS".

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6) Find Nameservers. This is where your domain record is hosted.

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7) Go to the domain host website. (In the above example, that is linode.com.) Find and click on your domain.

8) Under the domain, find TXT record section. Find the spf record in this section.

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9) Copy your updated and validated SPF record from step 3. Paste the SPF record here, replacing the old record.

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10) Once you have entered your finalized SPF Record into the TXT Record of your Domain, copy the full SPF record one last time. Open the validator tool again (https://vamsoft.com/support/tools/spf-syntax-validator) and paste the SPF record into the "SPF Policy" field, then click Validate. Be sure this validation comes back positive and correct - only then can you be sure you've properly updated your SPF Record. 

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