Frequently Asked Question

Refunding Security Deposits
Last Updated a year ago

To refund a Security Deposit in full, open a new order and post a payment for the full amount using "Security Deposit" from the dropdown. This makes the funds available to be refunded in the next step and keeps your books accurate.

The example uses $100 as the security deposit to be refunded.


In the left Menu Bar:
  • Click BILLING > POST PAYMENTS OR CHARGES> CREATE NEW PURCHASE
  • Click ADD A PAYMENT, Enter the full amount of the security deposit ($100). From the RECORD PAYMENT dropdown, select SECURITY DEPOSIT. This moves the Security Deposit, making it available to be refunded.
image
Click POST PAYMENTS OR CHARGES. You will see the Security Deposit balance as zero in your Security Deposit Record...
image

...and a Credit created, which can then be refunded:

image

Click EDIT next to the Credit Order, then ADD A REFUND for the balance, using the correct method used for the refund:
image

Click POST PAYMENTS OR CHARGES to see the status of the Security Deposit Record.

**Note that the Refund line is a memo only. Your Security Deposit Account was cleared when you moved funds out of the Security Deposit Account and into a Credit on the individual's account.

image

Note: Refunds for security deposits cannot be processed by credit card directly within Deskworks, unless you can refund back to the same order that the security deposit was originally processed on. Instead, refund by cash, check or credit card directly through your online gateway.

Please Wait!

Please wait... it will take a second!