Frequently Asked Question

How can I tell if a billed line item has been deleted from an order?
Last Updated about a month ago

  • Go to BILLING > POST PAYMENTS OR CHARGES.
  • Click the EDIT pencil for the order in question.
  • Scroll to the bottom of the page and click AUDIT.
  • If any deletions or other changes have been made that are no longer present at the top of the page, the Audit area will log what action was taken and what administrator login was responsible for the change/deletion.
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If the order has been deleted entirely, you can find a record of all orders (including deleted orders) from ACCOUNTING > INVOICE LOG. Click on the order from the Invoice Log to follow the steps above.

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