Frequently Asked Question

Deskworks offers emailing through SendGrid, a state of the art mail service. In order for us to send your mass mail on behalf of your domain, such as notices, receipts, etc., you must add the SendGrid record to your Domain (DNS.)

Here's the process:

• Open a ticket with Software Support asking for your email to be sent through SendGrid. Include the domain name you want Deskworks to send from and your domain provider. (This will be a provider like GoDaddy, Google Cloud, Cloudflare, etc.)
• We will return to you the records that need to be added into the DNS section on your domain.
• Have your webmaster or IT professional add the records. Respond in the ticket when completed.
• We will verify that the records are correctly added. If we get an error message from SendGrid, we'll send you back the error message. If not, we'll move you to SendGrid and you're done!
  

This link will give you a little more information on this email service:

https://docs.sendgrid.com/ui/account-and-settings/how-to-set-up-domain-authentication