Frequently Asked Question

Deskworks now offers a customizable setting for co-member reservations, giving you control over how these bookings are billed.

New Setting: Allow Personal Reservations by Co-Members

Location: SETUP > SETTINGS > RESERVATION
Default: Unchecked

How It Works:

1. Unchecked (Default):

• When the "Allow personal reservations by co-members" setting is left unchecked, any reservation made by a co-member will automatically be billed to the main account.
• As the co-member initiates a reservation, they are automatically switched to the main account for billing purposes.
• Please Note: Co-members can only make reservations under the company account if the "Can Make Reservations?" setting is enabled on their co-member profile. This setting is found under the primary member's account under MEMBERS > VIEW/EDIT PROFILE > CO-MEMBER section:

2. Checked (Optional):

• If the setting is checked, co-members will have the ability to make reservations that are billed to their personal account and the company account.
• IMPORTANT: Ensure all co-members with access to make reservations have an active recurring billing on their personal accounts before enabling this setting. If a co-member makes a reservation under their personal account without an active recurring billing, neither the co-member nor the company will be billed. 

How to Enable Personal Reservations for Co-Members

To allow co-members to make reservations billed to their personal accounts, simply go to SETUP > SETTINGS > locate the RESERVATION section and check the box next to "Allow personal reservations by co-members".