2. Billing Information*
General questions/descriptions of setting up payment methods, member access to billing info, payments and charges.
Frequently Asked Questions
- A member wants to prepay for multiple months of their membership. How do I set this up?*
- ACH Features and Notes*
- Can members make their own payments in Deskworks?*
- How are Co-member reservations billed?*
- How can I tell if a billed line item has been deleted from an order?*
- How Do I Know When a Member Will Be Automatically Billed?*
- How Do I Know When a Non-member Has Been Billed?*
- How do I reverse a returned payment? (ACH/EFT/Direct Debit/eCheck)*
- How do I set up a Discount Code for Self Registering New Members?*
- How do I set up Auto Late Fees?*
- How do I use the Current Charges section on the Charges/Payments page?*
- How do I void a payment?*
- I can’t find an invoice/order and I’ve looked on all the links in the Billing tab - where can I find this missing order?*
- Refund processing and automatic notifications*
- Viewing Deleted Orders/Invoices with the Invoice Log*
- What happens when a non-member makes a reservation?*
- Why can’t I find the order/invoice for a new reservation a member just booked?*
- Why Wasn’t My Member Automatically Billed?*