Frequently Asked Question
My data didn't sync to QBO. What do I do?
Last Updated a year ago
Quickbooks Online (QBO) has a known issue that their servers drop some times. If that happens, your data won't be sync'd.
Deskworks has created a process to help mitigate this problem:
- We push data as it's created and create an internal error report for anything that doesn't sync.
- If data isn't sync'd, we retry in 3 hours.
- If not sync'd this second time, we retry in 1 hour.
- If not sync'd that time, we retry in 24 hours.
- At that point, we notify you that you need to contact QBO (but hopefully this never happens!)