Frequently Asked Question

Quickbooks Online (QBO) has a known issue that their servers drop some times. If that happens, your data won't be sync'd.
Deskworks has created a process to help mitigate this problem:

• We push data as it's created and create an internal error report for anything that doesn't sync.
• If data isn't sync'd, we retry in 3 hours.
• If not sync'd this second time, we retry in 1 hour.
• If not sync'd that time, we retry in 24 hours.
• At that point, we notify you that you need to contact QBO (but hopefully this never happens!)

When the issue is fixed, we can re-push your data, saving you from having to do this manually.