Frequently Asked Question

Can I see an order I deleted from Post Payments or Charges?
Last Updated 3 years ago

Yes! Using the Invoice Log  you can find any order, including those that have been deleted.

     Note: If you don't see INVOICE LOG under ACCOUNTING in your sidebar, add the URL "invoice-log" in SETTINGS > TASKS, following the instructions under TASKS in the Knowledgebase.

1. Go to ACCOUNTING>IINVOICE LOG and search for the Order # or the name of the user. (Hint: the order amount will likely be zero.) 

2. Click the EDIT pencil.       

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3. The page that comes up will likely be blank.

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4.Scroll to the bottom of the page. Click the AUDIT button.

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5. The AUDIT area should display all items previously deleted from this Order #

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