Frequently Asked Question

Can I see an order I deleted from Post Payments or Charges?
Last Updated 9 days ago

Yes! Using the Invoice Log  you can find any order, including those that have been deleted.

     Note: If you don't see INVOICE LOG under ACCOUNTING in your sidebar, add the URL "invoice-log" in SETTINGS > TASKS, following the instructions under TASKS in the Knowledgebase.

1. Go to ACCOUNTING>IINVOICE LOG and search for the Order # or the name of the user. (Hint: the order amount will likely be zero.) 

2. Click the EDIT pencil.       

image

3. The page that comes up will likely be blank.

image


4.Scroll to the bottom of the page. Click the AUDIT button.

image

5. The AUDIT area should display all items previously deleted from this Order #

image


Please Wait!

Please wait... it will take a second!