Frequently Asked Question
How do I reverse a returned payment? (ACH/EFT/Direct Debit/eCheck)
Last Updated 8 months ago
ACH acceptance can take up to a week to finally reach your bank account and can be rejected by the User's bank any time before that.
If this happens, follow these steps to make a correction to the account:
1. Select the User you need to reverse payment for
2. Click BILLING>POST PAYMENTS AND CHARGES
3. Click EDIT (pencil) next to the order you want to modify
4. Click ADD A REFUND. Under "Using", from the dropdown select "Reverse failed ACH/EFT/Direct Debit" and enter the amount to be refunded.
5. Click SUBMIT REFUND.
PLEASE NOTE:
- Refunds/reversals by ACH are processed outside Deskworks. Adding the refund in Deskworks simply notes that you have done this and keeps your books in order.
- Refunds by ACH DO NOT SEND an automated notification to the User.