Frequently Asked Question

How Do I Know When a Non-member Has Been Billed?
Last Updated 7 months ago

Non-members are billed for Reservations in two ways:

Self-Booking/Self-Purchase of Day Pass: If a non-member books through your website or buys a pass from your Splash Page (if you have the Network Check In feature), their order will be created and paid immediately. To see that order:

  • Select the Non-member from User Search
  • Go to BILLING > POST PAYMENTS OR CHARGES
  • The order will display in the “Paid Orders” area.

Administrator Booked Reservation for Non-member: If an Admin creates a reservation for a non-member then NO AUTOMATED BILLING TAKES PLACE. In this scenario you must:

  • Register the new non-member OR select the existing non-member from User Search
  • Go to RESERVATIONS > MAKE A NEW RESERVATION and create the reservation
  • Go to BILLING > POST PAYMENTS OR CHARGES
  • Click Create New Purchase
  • Click “Rental” to see products appropriate for reservation charges
  • Add the reservation charge. (You can select the actual Use Date and add a description.)
  • On the same order, click Add a Payment and process a payment for the order.

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