Frequently Asked Question

When a non-member makes a reservation self-service in Deskworks, the process is designed to be intuitive, ensuring that everything is automated and accurately billed from start to finish. Here’s how it works:

1. Non-Member Chooses an Available Space

The non-member begins by selecting an available space from your Calendar or other self-service link and entering the necessary reservation details, such as the date, time, and any specific requirements for the booking.

2. Prompt to Log In or Sign Up

After entering their reservation details, the non-member is prompted to either log in to their existing account or sign up for a new one. This step is essential for associating the reservation with the correct user account.

3. Directed to Confirm & Purchase Page

Once logged in, the non-member is directed to the Confirm & Purchase page. Here, they can review all the details of the reservation, including the space selected, the time, and the total cost. An invoice is automatically generated in Deskworks at this stage, which can be viewed under BILLING > CHARGES & PAYMENTS.

4a. Payment and Confirmation

If the non-member chooses to pay for the reservation, they will proceed to enter their payment information on the Confirm & Purchase page. Upon successful payment, a confirmation notice and receipt will be sent to the non-member's email.

4b. If Payment is NOT Submitted

If the non-member does not submit payment, the generated invoice will remain on their account until just before midnight on the same day. At that point, the invoice will be removed from Deskworks.

This process ensures that non-members can conveniently make reservations while allowing Deskworks to manage unpaid invoices more efficiently.