Frequently Asked Question

Refunds for payments made by credit card can be processed through Deskworks.
Select the Order you want to add the refund to:

• Click BILLING>POST PAYMENTS AND CHARGES
• Click EDIT (pencil) next to the order you want to modify
• Click ADD A REFUND. Under "Using", from the dropdown select Credit Card and enter the amount to be refunded.
  
• Click SUBMIT REFUND.

NOTES ON REFUNDS:

• Refunds by Cash, Check, ACH, Write Off and Other are processed outside Deskworks. Adding the refund in Deskworks simply notes that you have done this and keeps your books in order.
• Refunds by Cash, Check, ACH, Write Off and Other DO NOT SEND an automated notification to the User.