Frequently Asked Question

Why can’t I find the order/invoice for a new reservation a member just booked?
Last Updated 5 months ago

Members are not charged for bookings when created. Instead, all charges related to reservations, etc., will be "swept" to the invoice generated for them at the end of the month (or the end of the billing cycle if you do not bill with a fixed billing date for all users). (The monthly billing is a typical benefit of membership.) The order will be created based on the Next Billed Date (see Billing>Recurring Billing) for each Member. The order will be created several days before the Next Billed Date.

To see how many days before the Next Billed Date the order will be created:

  • Go to SETUP > SETTINGS and find the Sweep area.
  • In that area, find “Create Invoice ___ Days in Advance of Charge”. This displays the number of days before the Next Billed Date that orders/invoices will be created
    • Ex: if the Next Billed Date is “10/1/21” and the Create Invoice ___ Days in Advance of Charge is set to “3”, then the order will be created on 9/29/21 and payment attempted on 10/1/21.


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