Frequently Asked Question

The Write Off Report shows all payments recorded in Deskworks for the date range selected that were made using the "Write Off" option for payment (as opposed to Credit/Debit, ACH, Cash, Check, etc.). The Write Off payment option is used when you have decided that you want to clear a user's unpaid balance and don't believe you will receive payment, such as in the case of long past-due charges or a bill you do not want to delete but do want to be complimentary. Using this report, you will not lose track of bad debt or unpaid services that you have provided.

Task URL: write-off-report